VAPE LYFE LTD – TERMS AND CONDITIONS

Age Restriction: You must be 18 or over to purchase goods from www.zombievapes.co.uk. We verify age before fulfilling any order.

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply e‑cigarette and related products to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us to discuss.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are Vape Lyfe Ltd, a company registered in England and Wales. Our registered office is Vape Lyfe Ltd, 11 Middlewich Road, Sandbach, Cheshire, CW11 1DH.

2.2 How to contact us. You can contact us using the live chat feature on www.zombievapes.co.uk or by emailing info@zombievapes.co.uk.

2.3 How we may contact you. If we have to contact you we will do so by telephone (if provided) or by writing to you at the email or postal address you provided in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the product is out of stock, because we have identified an error in the price or description of the product, because there is a safety issue, because we are unable to verify that you are aged over 18, or because you are resident in a country that we can't supply to (see clause 3.4).

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 UK consumers only. We only sell goods to consumers resident in the UK (England, Scotland, Wales & Northern Ireland). We can also ship to members of the British Armed Forces serving abroad via the BFPO.

3.5 Over‑18s only. By law we cannot sell e‑cigarettes or related products to anyone under 18 years of age.

3.6 Verification of your identity. To comply with our legal obligations not to sell to people under 18 and to minimise the risk of fraud, we carry out electronic verification when you open an account and may do so again if your details change. We will share your name, address and date of birth with third‑party verification providers (see our Privacy Policy). If we are unable to verify your age electronically, we may ask you to provide documentary evidence (e.g. a copy of your passport or driving licence) via a secure third‑party ID verification service. We will not despatch products until we have verified your age. If you do not provide suitable evidence, we will cancel your order and refund sums paid.

4. OUR PRODUCTS

4.1 Images. Product images on our website are for illustrative purposes only. Although we try to display colours accurately, we cannot guarantee that your device's display accurately reflects product colours. Your product may vary slightly from those images.

4.2 Packaging. Product packaging may vary from that shown on our website. You may not return a product because its packaging does not match the image shown.

4.3 Product safety. There are safety risks associated with using e‑cigarettes. Please read and follow the instructions provided with your product before use. Further information can be found on our website (e.g., battery safety tips and how‑to guides).

5. YOUR RIGHTS TO MAKE CHANGES

5.1 Changes to your order. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is, we will tell you about any changes to the price, timing of supply, or anything else necessary as a result of your request and ask you to confirm whether you wish to proceed. If we cannot make the change or the consequences are unacceptable to you, you may end the contract (see clause 8).

6. OUR RIGHTS TO MAKE CHANGES

6.1 Minor changes to the products. We may change the product:

(a) to reflect changes in relevant laws and regulatory requirements; and

(b) to implement minor technical adjustments and improvements (for example, to address a safety issue). These changes will not materially affect your use of the product.

7. PROVIDING THE PRODUCTS

7.1 Delivery costs. Delivery costs will be displayed on our website.

7.2 When we will provide the products. During the order process we will let you know when we will provide the products. We will deliver as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

7.3 Delays outside our control. If our supply of the products is delayed by an event outside our control we will contact you as soon as possible and take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 If you are not at home. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will either be left a note with instructions to rearrange delivery or collect the products from your local depot, or the carrier will attempt redelivery in accordance with its policy.

7.5 If you do not re‑arrange delivery. If, after a failed delivery, you do not re‑arrange delivery or collect the products from a delivery depot within the carrier's retention period, the products may be returned to us. Once we receive the products back we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re‑arrange delivery or collection we may end the contract and clause 10 will apply.

7.6 When you become responsible for the goods. The product will be your responsibility from the time we deliver it to the address you gave us.

7.7 When you own goods. You own the product when we dispatch it to you.

8. YOUR RIGHTS TO END THE CONTRACT

8.1 You can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with the product, how we are performing and when you decide to end the contract:

(a) If what you have bought is faulty or mis‑described you may have a legal right to end the contract (or to get the product repaired or replaced, or to get some or all of your money back), see clause 11;

(b) If you want to end the contract because of something we have done or told you we are going to do, see clause 8.2;

(c) If you have changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling‑off period, but this may be subject to deductions.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(b) there is a risk that supply of the products may be significantly delayed because of events outside our control;

(c) you have a legal right to end the contract because of something we have done wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online, UK residents have a legal right to change their minds within 14 days and receive a refund. These rights are explained in more detail in these terms.

8.4 Our goodwill guarantee. Please note, these terms reflect the goodwill guarantee offered by Vape Lyfe Ltd to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations as it applies to all customers and allows you to return goods within 30 days of delivery. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 11.2).

8.5 When you don't have the right to change your mind. You do not have a right to change your mind in respect of products sealed for health protection or hygiene purposes (e.g., vape kits) once these have been unsealed after you receive them.

8.6 How long do I have to change my mind? You have 30 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In that case you have until 30 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by emailing info@zombievapes.co.uk or using live chat on www.zombievapes.co.uk. Please provide your name and order number, or your name and delivery or billing address.

9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Please post the goods back to Vape Lyfe Ltd, 11 Middlewich Road, Sandbach, Cheshire, CW11 1DH. Please include the returns slip or a note with your name and order number (or, if you cannot find your order number, your name and address) and the reason for return. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract. We pay the cost of returns through Royal Mail (see our returns page for instructions). We will not be able to refund you until we receive the returned products.

9.3 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.4 Deductions if you change your mind. If you are exercising your right to change your mind, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods caused by your handling them in a way which would not be permitted in a shop. See our returns page for guidance on acceptable handling. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

9.5 When your refund will be made. If you are exercising your right to change your mind, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day you provide evidence that you have sent the product back to us.

10. OUR RIGHTS TO END THE CONTRACT

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you or arrange collection.

11. IF THERE IS A PROBLEM WITH THE PRODUCT

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us via live chat on www.zombievapes.co.uk or email info@zombievapes.co.uk.

11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights (see summary below).

11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, you must post them back to us. We will pay the costs of postage. Please see clause 9.2 for how to return products to us.

12. PRICE AND PAYMENT

Summary of your key legal rights if you are a UK resident
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.

If you've purchased goods (for example, vape kits or batteries) the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

• Up to 30 days: if your goods are faulty, then you can get an immediate refund.

• Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

• Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

12.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order page when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see clause 12.3 for what happens if we discover an error in the price of the product you order.

12.2 VAT changes. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change takes effect.

12.3 If we got the price wrong. Despite our best efforts, some products may be incorrectly priced. We normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price, we will charge the lower amount. If the product's correct price is higher than stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums paid and require the return of any goods provided to you.

12.4 When you must pay. You must pay for products before we dispatch them.

12.5 If you think an invoice is wrong. Please contact us promptly to let us know and we will not charge you interest while we investigate.

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

13.1 Foreseeable loss or damage. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

13.2 We do not exclude liability where unlawful. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the products as summarised at clause 11.2.

13.3 Business losses. We only supply products for domestic and private use. If you use the products for any commercial, business or re‑sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. HOW WE MAY USE YOUR PERSONAL INFORMATION

14.1 Privacy. We will only use your personal information as set out in our Privacy Policy, available on www.zombievapes.co.uk.

15. OTHER IMPORTANT TERMS

15.1 We may transfer this agreement. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2 Transferring your rights. You may transfer your rights or obligations under these terms to another person only with our written consent.

15.3 Nobody else has rights. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4 If a court finds part of this contract illegal. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15.6 Governing law and jurisdiction. These terms are governed by English law. If you live in England and Wales you can bring legal proceedings in the English or Welsh courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.