Frequently Asked Questions

Zombie Vapes is a UK-based online vape retailer selling disposable vapes, nic salts, pod kits, e-liquids and accessories. We focus on genuine stock from trusted brands, fast dispatch, and discreet packaging.

Genuine, authentic products only — no knock-offs. Fast UK dispatch, discreet packaging so nobody can tell what's in the parcel, and straightforward pricing with no hidden fees at checkout.

Disposable vapes (prefilled kits and pods), nic salt e-liquids, refillable pod kits, standard e-liquids in various VG/PG ratios, and vaping accessories like coils, batteries, chargers and bottles.

Yes, we have a small retail shop in Sandbach, Cheshire. However, our main focus is online sales and delivery across the UK.

We aim to dispatch orders within 1 working day. Once dispatched, delivery timing depends on the courier and your location — you'll get tracking details by email as soon as your order ships.

Yes — free UK delivery on orders over £25. Orders under that threshold have a delivery charge applied at checkout.

Yes, we deliver UK-wide.

Once your order is dispatched, you'll receive tracking information by email. If you have an account, you can also check order status under My Account → Order History.

Yes — all orders are sent in plain, discreet packaging with no branding to indicate what's inside.

Yes. All our products are age-restricted 18+, and age verification is required — either at checkout, on delivery, or both, depending on the courier used for your order.

Yes, everything we sell is genuine stock sourced directly from trusted brands and suppliers — we don't sell counterfeit or grey-market products.

A prefilled kit is the full device plus its first pod, ready to use straight away. A prefilled pod is just a replacement pod for a kit you already own — you click out the empty one and click in a fresh pod rather than buying a whole new device.

Yes, all e-liquids and nic salts we sell are TPD compliant for legal sale in the UK.

No, you can check out as a guest. Creating an account lets you save addresses, track order history, and speeds up checkout on future orders.

Yes, we have a loyalty rewards programme — Customers earn points for every order, which can be redeemed for discounts on future purchases. Sign up for an account to start earning points.

Unopened, unused items in their original packaging can be returned within 14 days of delivery, in line with standard UK distance selling regulations. For hygiene and safety reasons, opened e-liquids, nic salts, and used devices can't be returned unless faulty. If something arrives faulty or damaged, contact us and we'll sort it out.

Head to our Contact Us page and send us a message with your name, email, and (if it's about an existing order) your order reference — we aim to reply within 1–2 working days.