🧟 Celebrating 10 Years of Zombie Vapes! Thank you for a decade with us.
Help & Support
Look below for a quick answer, or click the chat bubble in the corner — our support bot can check your order status and help with product questions too.
How long does delivery take?
Standard delivery is 48 hours. A faster 24-hour option is available at checkout for an extra fee. UK delivery only.
Do I need ID to receive my order?
Yes — all nicotine products are age-restricted 18+, and ID may be required on delivery.
What nicotine strength should I choose?
It depends on how much you currently smoke or vape — heavier smokers usually start higher (20mg) and taper down over time. Chat with our support bot if you'd like a personal recommendation based on what you're switching from.
How do I track my order?
Log in and check "My Account" for live order status, or ask our chat bot — if you're logged in, it can pull up your order details directly.
What's your returns policy?
Get in touch via chat or email within 14 days of delivery for any issue with your order.
How do Zombucks (loyalty points) work?
You earn 8 Zombucks for every £1 spent, plus a 150 point signup bonus. 100 Zombucks = £1 off your next order. See our Loyalty Rewards page for full details.